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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. |
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1. What are skill gaps? | Skill gaps include a range of skills needed for the workplace or for a particular job which are currently not developed within an individual. They are different from an individual's 'personal learning needs' as they are skills specifically relevant and required for a particular job. They may include: physical capacity skills workplace technology skills such as business equipment, computer technology, machinery, hand tools, bags, security systems numeracy and literacy skills customer service skills communication skills such as listening and understanding, speaking clearly/directly, reading, writing technical skills |
2. What are skill development activities? | Skill development activities may include: training courses IT courses human resources programs coaching and mentoring programs having access to a mentor for questions and advice having the chance to learn a new task or to operate a new piece of equipment or workplace technology participating in an external or internal training program guided workplace experience |
3. What are learning tools and practices? | Learning tools and practices may include: learning through note taking reviewing manuals and training guides discussion practice observation trial and error or a combination of any of these |
4. What on-the-job opportunities might be accessed and used? | On-the-job opportunities may include: filling in for a co-worker in a new area attending talks or seminars arranged by the workplace shadowing another co-worker in a different area receiving on the job training and supervised practice |
5. What off-the-job opportunities might be accessed and used? | Off-the-job opportunities may include: taking a course with a training provider attending conferences or seminars attending site visits with supervisor participating in workplace social events participating in community events |
6. What is appropriate dress and behaviour? | Appropriate dress and behaviour may include: personal dress, safety equipment and dress, presentation demeanour and attitude displayed to customers and fellow employees |
7. What are time management strategies? | Time management strategies may include: being punctual goal setting balancing work and personal priorities or agendas prioritisation of required tasks or activities planning daily or weekly work overcoming procrastination dealing with interruptions (contingency planning) organising your work environment |
8. What are organisational requirements? | Organisational requirements may include: organisational policies and guidelines common organisational practice performance plans OHS policies, procedures and programs |
9. What are workplace policies and guidelines? | Workplace policies and guidelines may include but are not limited to: attendance punctuality standards for health and fitness obeying orders confidentiality dress codes alcohol and drug restrictions personal safety and duty of care related to OHS terms and conditions of employment |
10. What are organisational values? | Organisational values generally refers to those mentioned in a mission or vision statement of a company and may include: innovation community responsibility environment responsibility |
11. What are cultural norms? | Cultural norms may include: manners meanings specific to the language of the workplace history workplace etiquette |
12. What are the main sectors of the industry? | Main sectors of industry may include: textiles, clothing & footwear furniture chemical manufacturing plastics and rubber products manufacturing maintenance and engineering manufacture of glass or concrete products |
13. What are the roles and responsibilities of the industry? | The roles and responsibilities of the industry may include: providing quality products and services providing quality customer service providing proper training to those in the industry |
14. Who are keyindustry representatives? | Key industry representatives may include: industry associations enterprises unions legislative bodies |
15. What might current issues or events include? | Current issues or events may include: economic environmental political technological supply and demand |
16. What are industry products? | Industry products are the outcomes of manufacturing processes and may include: clothing and footwear concrete and glass products tyres and plastic car components electronic components metal products |
17. What are industry services? | Industry services may include: customer support product advice health, diet advice delivery services consulting services warrantees and/or guarantees |
18. What are service standards? | Service standards will vary from industry to industry and even from workplace to workplace depending on the job role and context. It may include: developing and maintaining product and service knowledge identifying customer needs and expectations correctly meeting reasonable needs and request of customers within acceptable time frames taking opportunities to enhance the quality of products and services dealing with conflict situations responding to customer complaints maintaining a positive and cooperative manner establishing relationships with customers following appropriate hygiene and safety procedures referring difficult complaints to appropriate persons |
19. What are quality standards? | Quality standards may include: consistency standards quality specifications time requirements meeting customer requirements |